Frequently asked questions

How can I buy the Welcome To Sardinia passport?

1) Online please to click HERE 2) At all our partners and authorized resellers in the world 3) Offline please call +390707966254

How can I pay the Welcome To Sardinia passport?

1) By Credit / Debit card directly online 2) By Paypal account 3) By bank transfer 4) By cash in our Info Point or reseller

How will I receive the Passport after buying it?

1) In airport (Cagliari, Alghero or Olbia) on your arrival if it's between 10:00 -19:00 2) In hotel after check in 3) At our info point desk 4) If you wish to receive the passport at your home you'll have to add the courrer costs.

How the credit is used and the account balance updated?

After each booking, you will receive an update by email or whatsapp with the used and remaining credit.

hould I always book trough call center or can I use credit directly at the listed services without booking?

It is advisable to always contact our call center and confirm the service in order to use the credit. Some partners may not apply the credit if the reservation has not been made before. If it might happen, we suggest you call us when you are at our partner to solve the problem.

How do I get a duplicate if I lose my passport or if it's been stolen?

You will receive a duplicate at your accommodation in Sardinia or it will be sent to you by courrier (costs covered by you). The cost of the duplicate is 7,5€ and will have the remaining credit.

What should I do if I am not granted the credit for one of the services offered and confirmed?

You must immediately call +390707966254 in the presence of our partner. We remind you that it is important that you have made the reservation with our call center before using the services. We cannot offer assistance if we are notified after using the services and in the absence of our partner.

How long is the passport credit valid?

The passport is valid for one year from the day of delivery. If you do not use all the credit you can request renewal for the second year at a cost of € 7.50 and get a new credit of € 150.

Can I use the passport credit to pay excursions also for other people?

The Passport is personal so it is not allowed to use the credit for individual services such as excursions. It is possible to use personal credit for all the other services which includes accommodation, car rentals, restaurant bills and transfer services.

Can we accumulate the passport credit to pay for the services?

No, this is not possible because the passport is personal. The credit can be counted on a single passport. For example, the bill in the restaurant, even if there are 3 passport owners, will have a maximum credit of € 100 for the total table bill.

Is the credit granted by Welcome to Sardinia always equal to 10% of the booked service?

The system is simple and has great advantages and provides € 150 total credit to be used for any service indicated in the passport. Not always the applied credit is 10% there are cases that it could be lower, but never less than 8% of service cost. The CREDIT will always be communicated to you while making the booking and you will be able to use it if you confirm.


( To buy Passport offline )

Phone: +39 0707966626


Whatsapp: +39 3348938830


( Only Passport holders for booking )

Phone: +39 0707966254


Whatsapp: +39 3348938830

Up to 150€ credit and Self-Guided to be used with our Sardinia Passport. 


Via Roma n° 93   Map

Phone +390707966254 |

whatsapp +39 3383407589



UK - London  Ph: +44 2081232666    E-mail

ES - Barcelona Ph: +34 933969269   E-mail

Welcome to Sardinia  © 2019  11 Online Ltd | Via Roma n° 93 Cagliari | VAT IT03686800925 | REA 293729  | ALLIANZ n° 62461662 | Tour Operator 206487